Hotel Ambassador Zermatt

The hotel staff were incredibly friendly and professional. Even though the train station was just a 3-minute walk away, they still offered shuttle service at checkout, which was a thoughtful touch. The service truly exceeded my expectations. The room was spacious and comfortable for three people, with separate TVs in the living room and bedroom, allowing us to stream our own devices without interference. The hotel also provided slippers and bathrobes, making it super convenient to visit the pool and sauna. Speaking of which, the pool was spotless, even bigger, and more modern than it looked in the photos! Breakfast was included - not a huge variety, but more than enough for us, and everything was delicious. The staff were attentive, even offering to bring coffee to our table. We also had dinner at the hotel’s restaurant on the first night, trying multiple dishes - all of them were amazing! Another great surprise was the ski rental service. The staff there were incredibly friendly, even recommending a rental shop in town where hotel guests get a 10% discount - such a nice bonus!

Indeed, on a good day, we could see The Matterhorn as portrayed in the photos. The room we luckily got is very spacious, as one enters there is a foyer where in to one side leads to the living room, and the other side to the bedroom. The lounging and dining area (room) is spacious enough to even fit 4 people. It also comes with a balcony which has a direct view of the Matterhorn. We were informed of other facilities like a heated spa room and some more(if I remember correctly) , though we didn't get to use it. Nevertheless, the front desk and staff were helpful and friendly.

Staff are very friendly and helpful, especially on reception. Room was a good size and very comfortable, lovely balcony. Close to the railway station and centre. We enjoyed using the pool and jacuzzi..

Awesome place. We had a room with Matterhorn view – an it was incredible. Best way to have a couple of beers on the balcony :) Staff was very friendly – we got all the help we needed and felt very welcome. The Pool, the hot tub and the sauna are absolutely top-notch. Definitely the best way to finish a day of hiking in the mountains.

The hotel is in a great central location, very easy to transfer from the train station and to get the gornergrat train. Bus stop is close by if you want to get around the town to other ski lifts etc. Mountain restaurants, like Chez Vrony, Addler Hitta etc around the Findlen area are excellent. The scenery is picture postcard.